FESCO (Faisalabad Electric Supply Company) is one of the major electric supply companies in Pakistan, serving approximately 4.96 million customers within its territory. As per the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997, FESCO has been granted a Distribution License by the National Electric Power Regulatory Authority (NEPRA).
For those who are looking to get a new electricity connection from FESCO, the process can be completed online through the Electricity New Connection (ENC) System. The ENC system is an online portal that has been created for the general public of Pakistan to apply for new connections from FESCO, as well as other major electric supply companies in the country.
To apply for a new connection through the ENC system, prospective consumers must fill out an online application form and provide all the necessary details and documents required by FESCO. Once the application is submitted, it will be processed in the sub-division and the connection will be installed within approximately one month. If the connection is not feasible due to any technical or other reasons, the prospective consumer will be informed accordingly with the reason for the rejection of the application.
FESCO
Faisalabad Electric Supply Company (FESCO) is a public limited company that provides electricity to Faisalabad and its surrounding areas. It is responsible for the distribution and supply of electricity to approximately 4.5 million people in the region. FESCO is one of the largest electricity distribution companies in Pakistan and is committed to providing reliable and affordable electricity to its consumers.
FESCO was established in 1998 and is headquartered in Faisalabad, Pakistan. The company is regulated by the National Electric Power Regulatory Authority (NEPRA) and is responsible for ensuring that electricity is supplied to its consumers in a safe and efficient manner.
FESCO’s mission is to provide uninterrupted and quality electricity to its consumers at affordable rates. The company strives to achieve this by investing in modern technology and infrastructure, as well as by providing excellent customer service.
FESCO offers a range of services to its consumers, including new connection applications, bill payments, and complaint registrations. Consumers can apply for a new connection using FESCO’s online application system, which is free and easy to use. Once the application is submitted, FESCO will process the request and install the new connection within approximately one month.
In addition, FESCO provides consumers with a variety of payment options, including online bill payments, mobile payments, and payments through banks and post offices. Consumers can also register complaints through FESCO’s customer service center, which is available 24/7.
Overall, FESCO is committed to providing reliable and affordable electricity to its consumers in Faisalabad and its surrounding areas. The company’s focus on modern technology, infrastructure, and excellent customer service has made it one of the leading electricity distribution companies in Pakistan.
FESCO New Connection Process
Getting a new connection with FESCO is a straightforward process that can be completed in a few easy steps. Here are the steps involved in the new connection process:
Application Procedure
To apply for a new connection with FESCO, customers can either visit their nearest FESCO office or apply online through the Electricity New Connection (ENC) system. Here is a breakdown of the application process:
- Fill out the application form: The application form can be obtained from the FESCO office or downloaded from the ENC system. The customer must fill out the form with accurate information and attach all required documents.
- Submit the application: Once the application form is filled out, the customer must submit it to the FESCO office along with the required documents. If the application is submitted online, the customer must upload the form and documents to the ENC system.
- Pay the application fee: The customer must pay the application fee, which varies depending on the type of connection and load requirement.
- Wait for approval: After the application is submitted, FESCO will review it and conduct a feasibility study to determine if a new connection can be provided. If the application is approved, FESCO will issue a demand notice.
- Pay the demand notice: The customer must pay the demand notice within the specified time frame to proceed with the new connection process.
Required Documents for FESCO New Connection
When applying for a new connection, customers must provide the following documents:
- National Identity Card (NIC) or Computerized National Identity Card (CNIC)
- Proof of ownership or tenancy
- Undertaking form (if the customer is not the owner of the property)
- Permission letter from the owner (if the customer is a tenant)
- Load requirement certificate from a registered electrical contractor
- Site plan and building map (if required)
- Any other documents required by FESCO
Customers must ensure that all documents are valid and up-to-date. Failure to provide the required documents may result in delays or rejection of the application.
Overall, the new connection process with FESCO is a simple and transparent process that can be completed by following the above steps and providing the necessary documents.
Connection Charges
When applying for a new connection with FESCO, customers should be aware of the various charges associated with the process. These charges may vary depending on the type of connection and other factors such as load requirement and location.
The connection charges include fees for connection, meter, and security deposit. The new connection fee is a one-time charge that customers must pay to get connected to FESCO’s services. It is important to note that the new connection fee is not refundable, even if the application is rejected.
The FESCO new connection charges vary depending on the load requirement and other factors, but they typically include the following components:
- Security deposit: This is a refundable deposit that is returned to the consumer when they disconnect their service. The amount of the security deposit depends on the load requirement.
- Meter installation charges: This is a one-time charge for the installation of the electricity meter.
- Connection charges: This is a one-time charge for connecting the consumer’s premises to the FESCO electricity grid.
- NEPRA charges: These are charges that are levied by the National Electric Power Regulatory Authority (NEPRA).
In addition to these charges, there may be other costs associated with getting a new FESCO connection, such as the cost of any necessary wiring or electrical work.
Here is an example of the approximate new connection charges for a domestic consumer with a load requirement of 1 kW:
- Security deposit: Rs. 2,000
- Meter installation charges: Rs. 1,000
- Connection charges: Rs. 1,000
- NEPRA charges: Rs. 200
Total: Rs. 4,200
Consumers can contact FESCO customer service to get an accurate estimate of the new connection charges for their specific requirements.
It is important to note that if the connection is not feasible due to any technical or other reasons, the prospective consumer would be informed accordingly with the reason for rejection of the application.
Overall, customers should be aware of the various charges associated with a new connection with FESCO. By understanding these charges, customers can plan and budget accordingly to ensure a smooth and hassle-free connection process.
Installation and Activation
Once the new connection application is approved, FESCO will schedule the installation of the new connection. The installation process usually takes approximately one month. A FESCO team will come to install the meter and wiring at the premises.
Before the installation, the consumer must ensure that the premises are ready for the installation. The premises must have a meter board, a service line, and a main switch. The consumer must also ensure that the wiring inside the premises is complete and meets the safety standards.
During the installation, the FESCO team will install the meter and connect the service line to the main switch. The team will also test the wiring to ensure that it is safe and functional. If any faults are found, the team will inform the consumer, and the faults must be corrected before the activation.
After the installation, the consumer must pay the connection charges and security deposit. The connection charges and security deposit depend on the type of connection and the load capacity. The consumer can pay the charges and deposit through various channels, including online payment, bank transfer, or at the FESCO office.
Upon successful installation and payment, the new FESCO electricity connection will be activated, and the consumer can start using electricity. The consumer must ensure that the electricity usage remains within the load capacity and that the bills are paid timely to avoid disconnection.
Customer Service
FESCO is committed to providing excellent customer service to its customers. The company has established various channels through which customers can reach out to its representatives to get assistance or make inquiries.
Customers can visit any of the FESCO customer service centers to make inquiries, report faults, or request new connections. The company has established customer service centers in various locations to ensure that customers can access their services easily.
FESCO has also provided an online customer complaint management system where customers can register their complaints and track their resolution. The system is accessible through the company’s website and is available 24/7.
In addition, FESCO has a dedicated customer care helpline that customers can call to get assistance or make inquiries. The helpline is available from 9 am to 5 pm on weekdays.
FESCO has also provided various online services to its customers, including the ability to apply for new connections, view bills, and estimate costs. Customers can access these services through the company’s website.
Overall, FESCO is committed to providing excellent customer service and has established various channels through which customers can reach out to its representatives to get assistance or make inquiries.
Conclusion
In conclusion, obtaining a new connection with FESCO is a straightforward process that can be completed within a month. Applicants should ensure that they have all the required documents and fees before submitting their application. Once the demand notice fee has been submitted, an officer will be appointed to set up the new connection on the applicant’s premises.
It is important to note that if the connection is not feasible due to technical or other reasons, the prospective consumer will be informed accordingly with a reason for rejection of the application.
Applicants should also be aware of the different types of connections available and choose the one that best suits their needs. They can also select the appropriate tariff and connection category during the application process.
Overall, FESCO’s new connection procedure is transparent and efficient, and applicants can rely on the company’s helpline for any assistance or information they may require.